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We respond to all queries within 24 hours on business days.

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+917600613465

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12 - Nirgun Bungalows,
Ramdevnagar, Ahmedabad,
Gujarat 380015, India

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Free Shipping
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BIS Hallmarked
925 Sterling Silver

FAQ

Quick Answers to Common Questions

Find quick solutions to the most common queries about orders, shipping, returns and more.

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What is 925 sterling silver jewellery?
925 sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals. The '925' hallmark certifies genuine quality, durability, and purity in every piece.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999 across India. Orders below ₹999 incur a nominal shipping charge.
What is your return policy?
We offer a hassle-free 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange, provided the item is unused and in its original packaging.
How long will it take to receive my order?
Standard delivery takes 5–7 business days across India. We'll send you a tracking link via email and SMS once your order is dispatched.
How do I find my ring size?
You can use our Ring Size Guide available on the product page. Simply measure the circumference of your finger with a strip of paper or a thread and compare it with the size chart.
Do you offer gift wrapping?
Yes! All Silvonar orders come in our signature gift-ready packaging. For special occasions, you can request custom gift wrapping and a personalised message during checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this to track your package on the courier's website or through our Order Tracking page.
Can I change or cancel my order?
You can request changes or cancellations within 12 hours of placing your order by contacting us at support@silvonar.com or via WhatsApp. After dispatch, cancellations are no longer possible.

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